Delivery

Goods supplied within the UK will normally be delivered within 5 working days of receipt of order. On occasion we may send items in separate packages at no additional cost. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the customer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

We will endeavour to meet any date agreed for delivery. In any event time of delivery shall not be of the essence we are not liable for any losses, costs, damages or expenses incurred by the customer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods will be made to the Customers address as specified, they should make all necessary arrangements to take delivery and sign for receipt of goods.

Title and risk in relation to the goods will pass to the customer upon delivery. We cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Cancellation and returns

The Customer should inspect the goods immediately upon receipt, and should notify us by email or phone within 24 hours of receipt if the goods are damaged or do not comply with any element of the contract. Failure to do so may lead to the customer being deemed to have accepted the goods.

Where a claim of defect or damage is made, the goods can be returned by the customer and they will be entitled to an exchange or full refund (including delivery costs) plus any return postal charges if the goods are in fact defective.

Please ensure that you have the correct batteries for your choice and that they have been inserted as per the manufacturers details or instructions.

Receipt of an incorrect item

Upon receipt of an incorrect item, email us to advise. Please return the items (following the instructions below) and we will ensure there is no charge for this.

How to Return your Damaged, Defective or Incorrect Item

Please follow the steps below to enable us to process your refund efficiently: Fill out the back of the delivery note, giving the reason for the return (including a full description of the fault if the item is defective) If you don't have the original delivery slip, include a note detailing the reason for return. This note must include your customer number or order number or your name, contact details and postcode.

Wrap the item securely in its original packaging (if possible) and send the package to the address below. It should be adequately insured for the return postage (Recorded Delivery). Postage costs will be refunded upon receipt.

In the event us sending you a replacement for any damaged, defective or incorrect item, the original must be returned within 7 working days and we will arrange any refund to cover additional costs. Where returned Goods are found to be damaged due to the customers fault they will be liable for the cost of remedy.

Cancellation of order

You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days of receiving the goods. This does not affect your statutory rights. If for any reason you are not happy with your purchase simply return it to us within 7 days of receiving your order unused (in its original condition and packaging) and we will exchange it for an alternative product or refund your money (P&P costs are non refundable) within 30 days of cancellation.

If the customer fails to return the goods following cancellation, we will deduct the cost of recovering the goods from the customer. Due to the intimate nature of some of our products, and for hygiene reasons, we are unable to accept returns of lingerie, creams & lotions, and adult products that are not in heat sealed packaging. The item’s MUST BE unused and unopened (with any seals and shrink-wrap intact). We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect after 7 days. If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Notice is given that free offers and our P&P costs will be accounted for if returned goods take the order value below the free offer threshold. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods unused and unopened with your returns if your order value will drop below the free offer level. All Packages returned to us unclaimed via the Royal Mail will be subject to shipping charges